How do I contact the JJ team about a problem?

What should I include in my message?

Use Contacts to contact the JJ team. Explain what you were trying to do, your last action and what happened instead.

• App or clip: include Windows/macOS, the app version if known, the clip type and the exact message or unexpected result.
• Account or payment: say whether the issue is on the website or in the app, and describe the status or message you see in Subscriptions or Payments.
• How-to question: describe the result you want, such as following a route or making a marker appear at a particular moment.

A cropped screenshot can help. Hide personal details, and do not send passwords, reset links, full card details or complete app logs.