How do I register and sign in?
Do I need an account to try JJ?
No. Download JJ from Download App and use the free 14-day period without registering or adding a card. Registration is needed when you move to paid use.
How do I create a website account?
- Open My Account and find Register.
- Enter your first name, last name, email address and password. The YouTube channel field is optional.
- Submit the registration form. Keep the email address and password for app sign-in.
If you already have an account, use Login instead. The website accepts your username or email address and password.
How do I move to a paid subscription?
- On Pricing, select a plan and the monthly or annual billing period.
- If you are signed out, register or log in when directed to My Account.
- At checkout, check the plan, billing period and full total, add your card and complete payment.
Creating a website account alone does not purchase a subscription. Use the same account for your purchase and your desktop-app login.
Which details do I enter in the app?
Enter your account email address in Email and your password in Password. The app uses email even though the website also accepts a username.
Forgotten the password? Open the password recovery form. If the app still shows an access message after a purchase, contact the JJ team with the exact message and say whether your subscription appears in Subscriptions. This gives the team the account and app context without making another purchase.
If the app says Can’t connect to server, first check that your computer has an internet connection: JJ needs online services for access checks and maps. This message does not identify the cause by itself. If it persists, send the exact message and the step where it appeared to the JJ team; changing your subscription is not a connection fix.
I paid, but the app still does not let me in. What should I check?
- Check the email you entered in the app against the account used for the purchase. The desktop app requires the account email, not its username.
- Open Subscriptions in that website account and note the status shown. Check Payments for the related order and its status.
- Copy the exact message displayed in the app. If you have forgotten your password, use the password recovery form.
If the purchase appears in the account but access is still unavailable, send these details to the JJ team, together with Windows/macOS and the app version. This provides the information needed to compare the website account with the app response.
A message such as User not found or password not valid does not by itself identify the cause. Likewise, Subscription expired is not proof that a recent payment failed. Do not make another purchase just to test whether the message disappears.